I had the orientation for my machine, yesterday. I bought the machine over a year ago, and I get 2 all day classes with it: one on the machine, and one one the embroidery unit. I thought I'd taken the embroidery class, but I think I took the general orientation because I was pretty familiar with everything we went over. Of course, I have had the machine for over a year.
I learned how to oil the machine, and we went over all the functions and buttons. There is so much on the Bernina Artista 180 that I think I wold benefit from an orientation every year.